Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our Return & Refund Policy.
Last updated 26th February 2022
RETURNS
All return requests must be initiated within thirty (30) calendar days of the purchase date.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number and our Returns Address. After receiving the RMA number and Return Address, place the item securely in its original packaging (if possible) with the Order Number & Your Postcode.
Please note, apart from items that have arrived damaged, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to post your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) working days from the receipt of your item to process your return. Refunds may take up to ten (10) working days to appear on your bank statement (this depends on your bank or credit card company). We will notify you by email when your return and refund have been processed.
You can request the cancellation of your order before the order is prepared for dispatch.
Orders are often prepared for dispatch before the status of your order is updated. Please contact us to check if your order has not already been prepared for dispatch.
EXCEPTIONS
For defective or damaged products, please contact us to arrange a refund or a product exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[email protected] or our Contact page.